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ICT Network Services Support Analyst

Band 5

Main area
ICT Network Services Support Analyst
Band 5
Full Time 37.5 hours per week
Job ref
£24,907 to £30,615 per annum
07/06/2020 23:59

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.


We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.


Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English


Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.


Aneurin Bevan University Health Board support flexible working.



Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The adoption and expectations placed upon digital healthcare are expected to grow substantially over the next 5 years as the health board adopts mobility both in primary and secondary care settings, and an increased reliance on Wi-Fi to realise digital futures through critical clinical applications over Wi-Fi.

You will be part of the ICT Network Team and Technical Services Team. You will provide support to maintain the security, integrity and availability of ABUHB telecommunications service which provide core clinical services.

The post holder will provide support for the ICT Network Systems Team Leader in relation to tasks such as daily operations, monitoring and system housekeeping. They will be required to analyse calls that are logged by end users and ICT colleagues to identify resolutions, or escalations.

We are looking for candidates who will fully engage with HB core values of Patient First; Personal responsibility, Passion for improvement; Pride in what we do

To be shortlisted for an interview candidates will need to demonstrate on the application form they have the skills and experience outlined in the Person Specification.

The ability to transport yourself and equipment between sites during the course of a normal working day is required for this vacancy.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Closing date:  7th June 2020

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Applicant requirements

Welsh language skills are desirable

Documents to download

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Apply online now

Further details / informal visits contact

Phil Wrintmore

Network, Cyber Security & Telecoms Manager

Desk: 01495 765011