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Patient Scheduler - INTERNAL

Band 3

Main area
Band 3
Fixed term: 6 months
Part time - 16 hours per week (Monday 09:00 - 14:00, Thursday 09:00 - 15:00, Friday 09:00 - 14:00)
Job ref
Royal Gwent Hospital
£21,730 - £23,177 per annum pro rata
Salary period
Today at 23:59

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.


We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.


Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English


Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.


Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process


Job overview


An exciting opportunity has arisen within the ENT Scheduling Department, based at the Royal Gwent Hospital. We are looking for an enthusiastic and driven individual with an eye for detail and a passion for improvement.

You will be supported by the Theatre Coordinator and given full in-house training. Knowledge of RTT and waiting list management is desirable for this post and you must be experienced with Microsoft Excel and Outlook.

Main duties of the job

The post holder will be responsible for the management of the Scheduling waiting lists, PAC Partial booking systems, RTT targets and Pathway management, and be able to make, amend and cancel appointments to ensure optimum theatre utilisation.

You will need to be able to work under pressure and have excellent communication skills to build effective relationships with colleagues, patients, clinicians and Directorate Managers.

This is a part time fixed term post based at the Royal Gwent Hospital and will be an excellent opportunity to gain scheduling and waiting list management experience.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Education / Qualifications

Essential criteria
  • Good standard of education
  • NVQ Level 3 or significant admin experience
  • Computer literate e.g Microsoft Applications
  • Continuous professional development
Desirable criteria
  • ECDL or equivalent IT Qualification
  • Knowledge of Admin Processes
  • Customer Service Training
  • Knowledge of WPAS, CWS, Ormis

Skills / Abilities

Essential criteria
  • Excellent Telephone Manner & Communication Skills
  • Experience working with targets and problem solving
Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification


Essential criteria
  • Previous Clerical Experience
  • Experience of dealing with the public
Desirable criteria
  • Customer Service Experience


Essential criteria
  • Detailed Knowledge of WPAS & CWS
  • Knowledge of how to plan and prioritise
Desirable criteria
  • Knowledge of Ormis
  • Understanding of Health Board Policies and Procedures
  • Knowledge of WAG Guidelines, including RTT
  • Welsh Speaker

Personal Attributes

Essential criteria
  • Flexible team player
  • Has an eye for detail / High concentration levels
  • Ability to use own initiative

Employer certification / accreditation badges

Credit Unions WalesApprenticeships logoMindful employer.  Being positive about mental health.Stop Smoking Wales is the NHS Smoking Cessation Service in WalesImproving working livesAge positiveDisability confident employerCore principlesHyderus o ran anabledd crflogwrStonewall Hyrwyddwr Amrywiaeth Diversity Champion

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Joanne Oatley
Job title
Theatre Coordinator
Email address
Additional information

Shauna Gordon

Business Support Manager